Shipping and Handling
We currently deliver to UK mainland only. The cost of shipping within the UK mainland is added at the checkout and depends on the weight of the item(s) being despatched and also the method of despatch. We try to despatch within two working days. Please allow up to 5 days for delivery.
Upon delivery please thoroughly inspect the goods and report damages, errors or faults in the order to us as soon as possible. In the event that goods cannot be inspected on delivery then sign for them as “unexamined”
Report damages, faults or errors to us on either telephone 01584 879 959 or 01239 213 120 or email [email protected]. In the unlikely event of damage, fault or error you will be entitled to an exchange or full refund. Refunds will be made within 5 working days of our agreement to do so. Products are fully insured while in transit. Report any damage or incomplete deliveries in writing within 7 days of receipt of goods. Rest of the world Shipping, please contact us for a delivery price. Please Note: we only Ship worldwide once payment in full is received.
Our Returns Policy
Your right to cancel: At KiwiKit we want you to be pleased with your purchases every time you shop with us. Occasionally though, we know you may want to return items.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel the contract for the purchase of your items within 7 working days of delivery, starting from the day they are received, by notifying us in writing at the address on our website or by e-mail to [email protected]
For your protection, goods must be returned using a recorded and tracked delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We cannot be held liable for goods that are sent back without tracking. The goods must be fit for re-sale and placed in their original, undamaged packing. The collector may refuse to accept the goods if they are not adequately secured.
A copy of the original order/invoice must be returned with the items. In the absence of this documentation, please include your full contact details including name, address and telephone number(s).
If an item is deemed faulty, we will arrange and pay for collection. We will only issue a replacement item once the faulty one has been received and assessed by us.
You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). We will reimburse the total value of your order, less the actual shipping costs incurred to return the goods within 30 days of receipt of the goods back to us. However, goods returned damaged, incomplete or otherwise unfit for re-sale, will be re-valued and the true cost of the defect will be deducted from the amount we refund. We will submit any resulting dispute to your local Trading Standards Office for determination.
For further information, see. The Consumer Protection (Distance Selling) Regulations 2000, at: www.hmso.gov.uk/si/si2000/20002334.htm
Exchange of Clothing: We have provided a sizing chart for your use and strongly recommend you check this before ordering. In the case of clothing still being the wrong size, such goods must be returned within 10 days of delivery at the purchaser’s cost, and they must be sent with tracking. Once received, we will send you the size you require by return, providing we have the item in stock. In the event of clothing being returned after 10 days a postage and handling cost applicable to the garment may be charged. The goods must be fit for re-sale, placed in their original, undamaged packing. We may refuse to accept the goods if they are not fit for resale.